TERMS & CONDITIONS
ORDERS
- All orders must be placed 1 month before the delivery or collection date.
- Orders are only confirmed once full payment has been received.
- Any changes to orders must be made at least 10 days before the delivery date and are subject to availability.
- Orders placed less than 14 days before the event may be accepted only if availability allows and may incur a rush fee.
- We can supply platters and dishes with a refundable deposit. Or, if you’d like us to use your own, we can do so at no cost.
- Most importantly, please note that if bookings are full, we reserve the right to decline new orders. Availability is not guaranteed until confirmation and Payments are received.
PAYMENT
- Full payment must be received no later than 10 days before the delivery or collection date.
- Payment is accepted via EFT (Electronic Funds Transfer) only.
- Proof of payment must be sent to nadiagoosen6@gmail.com or via WhatsApp on 082 693 4228 once payment has been made.
- No products will be released or delivered until full payment has been received and verified.
- If full payment is not received by the due date (10 days prior to delivery), the order may be cancelled.
CANCELLATIONS
& REFUNDS
- Cancellations made less than 10 days before the delivery date are not eligible for a refund
- Refunds are only issued in cases where an error or fault occurred on our part.
- In such a case, we will correct the issue as soon as possible or offer an appropriate refund.
DELIVERY
& COLLECTION
- We offer delivery for an additional delivery fee. R5/km.
- Delivery times are approximate; while we strive to be punctual, we cannot be held responsible for unforeseen delays such as traffic or weather conditions.
- We are not liable for any damage to products after delivery or collection.
- It is the client’s responsibility to provide accurate delivery information.
- Alternatively, orders can be collected by appointment only at a pre-arranged time and location.
FOOD ALLERGIES
& INTOLERACES
- Our products are made in a kitchen that uses ingredients such as gluten, nuts, dairy, and other allergens.
- While all care is taken, cross-contamination may occur.
- Customers must inform us in writing of any allergies or dietary requirements prior to ordering.
- We do not accept liability for allergic reactions if we were not informed beforehand.
PRODUCT
QUALITY
- All products are handmade with care and to high standards.
- As our items are handcrafted, slight variations in color, size, or decoration may occur.
- Refunds will not be issued for subjective preferences (e.g., taste or appearance).
SOCIAL MEDIA
& PHOTOGRAPHY
- We reserve the right to photograph our products for marketing and social media purposes, even if made for a specific client.
- If you do not wish for photos of your order to be shared, please notify us in advance.
LIABILITY
- We are not responsible for any illness, allergic reaction, or loss resulting from the consumption of our products.
- By using our services, you acknowledge and accept these risks.
- Nadia’s Sugar Studio shall not be liable for any indirect, incidental, or consequential damages arising from the ordering, delivery, or consumption of our products.